Shipping policy
At XD Vintage, we ship every order with care from Belgium. Here you'll find all information about shipping costs, delivery times and what to do if something goes wrong.
Processing time
In-stock orders ship within 1 to 2 business days. During busy periods or holidays this can take a little longer.
Pre-orders ship from the delivery date shown on the product page.
As soon as your parcel has left, you'll automatically receive an email with your tracking code.
Carriers
We ship with bpost (Belgium) and DPD (the Netherlands and the rest of the EU).
Shipping costs and delivery times
Delivery time in business days, counted from your order (processing included).
| Country | Home delivery | Pickup point | Delivery time |
|---|---|---|---|
| Belgium | €7.50 | €6.50 (bpost) | 3–5 business days |
| Netherlands | €9.50 | €7.95 (DPD) | 3–5 business days |
| Germany | €9.95 (up to 3 kg) / €12.95 (from 3 kg) | – | 4–6 business days |
| France | €16.95 (up to 3 kg) / €19.95 (from 3 kg) | – | 5–7 business days |
| Austria | €22.95 (up to 3 kg) / €27.95 (from 3 kg) | – | 5–7 business days |
| Finland | €24.95 (up to 3 kg) / €29.95 (from 3 kg) | – | 6–9 business days |
| Ireland | €29.95 (up to 3 kg) / €36.95 (from 3 kg) | – | 6–9 business days |
| Portugal | €32.95 (up to 3 kg) / €39.95 (from 3 kg) | – | 6–9 business days |
| Luxembourg, Denmark, Italy, Spain, Sweden | €24.95 | – | 5–8 business days |
Free shipping: shipping to Belgium and the Netherlands is free from €400 (value of your products).
You always see the exact shipping costs at checkout, before you pay. Live in another country? Email us at info@xdvintage.com and we'll see what's possible.
Address details
Check your address carefully when ordering. If a parcel comes back to us because of an incorrect or incomplete address, we can reship it at new shipping costs.
Want to change your address? Contact us as soon as possible. Once the parcel is on its way, we can no longer change the address.
Delayed or lost parcel
- Check the tracking link in your shipping email.
- Ask your neighbours or at the pickup point.
- Still no luck? Email us with your order number and we'll sort it out with the carrier.
Damaged parcel
- Take photos of the packaging and the damaged item.
- Send them with your order number to info@xdvintage.com.
- We'll reply within 1–2 business days and find a solution.
Questions?
Email us at info@xdvintage.com and include your order number, so we can help you faster.