Refund policy

Right of withdrawal (14 days)

Are you buying as a consumer? Then you have the right to withdraw from your order within 14 days of receipt, without giving a reason.

Register your return via our return portal: https://xd-vintage.shipping-portal.com/rp/. Enter your postcode and your tracking number there (you'll find it in your shipping confirmation). Not working? Email us at info@xdvintage.com with your order number.

After registering, you have another 14 days to send the items back.

Return conditions

  • You return the complete box, with all items.
  • The items have not been worn, washed or altered. You may inspect them as you would in a shop.
  • The items have not been listed on resale platforms (such as Vinted) during the return period.
  • Include your order number in or on the parcel.

Our items are vintage and second-hand. Light signs of wear that match the stated quality grading (see below) are normal and are not a defect. You can always use your right of withdrawal.

If items have been worn, washed or altered, or items are missing, we may deduct the loss in value from the refund.

Return costs and return address

  • When you withdraw, the return costs are at your expense. We refund the original shipping costs (standard rate).
  • Return address: XD Vintage, Weststraat 26, 9940 Sleidinge (Evergem), Belgium. Always register your return via the return portal first, so we can link the parcel to your order.
  • Send your return with tracking. Without proof of shipment we cannot help if a parcel gets lost.

Refund

Once we have received and checked your return, we refund you within 5 to 7 business days, to your original payment method. By law this always happens within 14 days of your withdrawal. Depending on your bank, it may take a few more days before the amount appears in your account.

Quality and complaints

In our boxes, at least 80% of the items are Grade A (excellent vintage condition, without visible signs of wear). Up to 20% can be Grade B (light signs of wear, such as a small stain, slight discoloration or minimal wear). In a Grade B box, everything is Grade B; this is clearly stated on the product.

Not happy with the quality? Here's what to do:

  1. Report it within 7 days of receipt via info@xdvintage.com, with your order number.
  2. Add clear photos (in daylight) of each item concerned: front, back and the defect up close.
  3. Don't wash the items and don't send them back until we have reviewed your complaint.

If more than 20% of the items in your box are Grade B or worse, or an item has a serious defect (such as a hole, a tear or a stain that won't wash out), we will propose a solution: a replacement item, a partial refund or taking it back. If the defect is our fault, we pay the return costs.

Your statutory warranty rights always remain in force.

Pre-orders

  • For a pre-order, the expected delivery date is shown on the product page. We ship as soon as the stock arrives.
  • You can cancel a pre-order free of charge as long as it hasn't shipped. Email us with your order number.
  • After receipt, your 14-day right of withdrawal applies, just like any other order.
  • If delivery is more than 30 days later than the stated date, you can cancel your order and receive a full refund.

Cancelling

You can cancel an order as long as it hasn't shipped. Send us an email with your order number, or request it via your account: xdvintage.com/account. If your order has already shipped, you can use your right of withdrawal after receipt.

Exchanges

Exchanges are not possible, because every box has a unique composition.

Questions about a return, complaint or cancellation? Email us at info@xdvintage.com, we're happy to help.